Sr. Manager – Furnishing Sales & CRM

Job Title : Sr. Manager – Furnishing Sales & CRM

Work Location : Goa

Team Handling Role : Yes

Essential Duties & Key Responsibilities

A. Furnishing Sales (70%)

Convince Vianaar homeowners to furnish their homes with Vianaar Interiors.

Meet clients (virtually or in person), understand requirements, and pitch furnishing solutions accordingly.

Provide expert guidance and assist homeowners in selecting furnishing options aligned with their needs and financial plans.

Manage end-to-end furnishing process : discussions, pricing, and package finalization, ensuring transparency and customer trust.

Follow up with potential customers and engage with existing / potential clients to generate referrals.

Collaborate with design and procurement teams to ensure timely and quality delivery.

Prepare contracts, packages, and other necessary documentation for furnishing deals.

B. Customer Relationship Management (30%)

Oversee CRM lifecycle post-booking until handover, ensuring seamless client experience.

Act as escalation point for complex customer queries / complaints, ensuring timely resolution.

Coordinate with Finance for timely collection of payments aligned with construction progress.

Facilitate documentation and liaise with Legal and banks for agreements, registrations, and home loan processes.

Ensure smooth transition of customers to Facilities / Estate team during physical handover.

Maintain comprehensive client / project records and generate regular CRM MIS reports.

Coordinate and communicate regularly with internal departments – Sales, Projects, Finance, Legal, Facilities – to align client deliverables.

Education & Work Experience

Graduate from a reputed institute (MBA preferred).

8-10 years’ experience, with proven expertise in Sales (Furnishing / Design / Interiors) and exposure to CRM functions.

Desired Candidate Profile

Strong sales acumen with experience of dealing with HNI’s / UHNI’s

Excellent leadership, people management, and stakeholder management skills.

Strong communication, influencing, and interpersonal skills.

Ability to work independently under pressure with zeal and purpose.

Strong commercial understanding with prior accountability for revenue / targets.

Experience in translating business strategy into day-to-day execution and ensuring service excellence.

Knowledge of Software

MS Office, Email, Lead Hero (internal CRM software).