CRM-Commercial Leasing
Embassy REITfaridabad, haryana, in11 hours ago
Job descriptionSupport CRM automation for reminders, document generation etc. Coordinate and monitor operational level initiatives specific to tenant lifecycle management. Identify process bottlenecks in leasing and CRM workflows; propose and implement improvements, automation or tool updates. Develop and maintain standard operating procedures (SOPs) for contractual renewals, document management, escalations, handovers, exits. Report CRM outcomes and performance indicators to senior management. Foster cross-functional coordination (Leasing, Marketing, Operations, Finance, Legal) to ensure smooth handoff and accountability across stages. Capture tenant feedback and insights; analyse tenant satisfaction, complaints, retention drivers; propose and implement enhancements to CRM processes. Maintain tenant and lease data within ERP systems. Monitor collections (rent, CAM, utilities) and manage payment reminders and aging. Prepare forecast reports to assess performance versus targets. Handle security deposits : oversee deposit collection, tracking, refunds, reconciliation, and related liabilities. Establish CRM workflows / alerts / triggers (e.g. for lease renewals, overdue payments, tenant follow-ups) to ensure proactive engagement. MBA / PGDM Marketing or graduate in hospitality or sales with relevant real estate work experience. Minimum 10 to 12 years’ experience. Should drive and maintain relationships with company’s clients. Responsible for overall customer satisfaction Communication and interpersonal prowess to interact with tenants effectively Should provide inputs and spearhead CRM initiatives along with Corporate Marketing including working with the teams for Client presentations, collaterals, Campaigns etc. Good leadership and ownership skills, ability to motivate, delegate with appropriate follow-up and create engagement within the team Basic technical / civil knowledge of commercial Buildings
Job Purpose :
Responsible for managing tenant relationships, optimising tenant lifecycle management, contractual renewal execution, collections, and retention strategy using CRM and leasing best practices to maximize rental performance and tenant satisfaction. Candidate will be also responsible for championing leasing related marketing initiatives, strengthening the leasing pipeline, building a high-performing team, and deliver clear business impact.
Key Responsibilities :
Tenant Engagement
- Manage tenant relationships across the portfolio.
- Negotiate desktop renewal leases and complete documentation prior to expiry.
- Serve as point of contact for all tenant communications —queries, escalations, service requests and coordinate with relevant departments for closure in a professional & timely manner.
- Interaction and coordination with Marcom team for all tenant engagement and leasing related marketing activities / initiatives.
Operational Efficiency
Team & Performance Management
CRM Management & Reporting
Qualifications and Work Experience :
Knowledge, Skills and Competencies :
Create a job alert for this search
Leasing • faridabad, haryana, in
Related jobs
- Promoted
Lead Sales CRM
MEDGENOMEDelhi, India Find your next role with MedGenome Labs Ltd.We are the market leader in clinical genomic space in India and offers a comprehensive range of diagnostic services to doctors and researchers.We operate...Show moreLast updated: 2 days ago
- Promoted
Commercial Leasing Manager
ConfidentialGurugram, Gurgaon / Gurugram, India Gurgaon, serving as a corporate lessor and a design and build company.With decades of experience in Gurugram's commercial office landscape, TrueSeed has established itself as a trusted partner for ...Show moreLast updated: 1 day ago
- Promoted
CRM Solutions Engineer
PaySprint Private LimitedDelhi, Republic Of India, IN PaySprint is a B2B BankingFinTech company transforming financial services throughcutting edge solutions in banking, payments, and verification.
With 15+ industry accolades, including “Best Fintech S...Show moreLast updated: 23 days ago
- Promoted
VP - Commercial Leasing
ConfidentialGurgaon / Gurugram, India Strategic Expansion Leadership.Define and execute the organization's expansion strategy across target markets,.Oversee market research, competitive bench marking, and rental trend analysis to.Devel...Show moreLast updated: 6 days ago
- Promoted
Contracts and Commercial Lead
ConfidentialNoida, India At Mace, our purpose is to redefine the boundaries of ambition.We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the...Show moreLast updated: 30+ days ago
- Promoted
- New!
CRM-Commercial Leasing
Embassy REITghaziabad, uttar pradesh, in Responsible for managing tenant relationships, optimising tenant lifecycle management, contractual renewal execution, collections, and retention strategy using CRM and leasing best practices to max...Show moreLast updated: 11 hours ago
- Promoted
Subject Matter Expert - CRM Platform
Multicloud4U® TechnologiesGurugram Job role : CRM SME WORKFLOW IMPLEMENTATION FOR BANKING : 5-7 years Location : the Role : ...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager CRM
ConfidentialGurugram, Gurgaon / Gurugram, India Demonstrating a solid understanding of the products or services on the commercial lines domain.Good presentation skills and deep understanding of Employee Benefits & Non-Employee Benefits Policies....Show moreLast updated: 6 days ago
- Promoted
Subject Matter Expert - CRM Workflows
Multicloud4U® TechnologiesGurgaon Experience : 5-7 : Role : CRM SME WORKFLOW IMPLEMENTATION FOR BANKING : We are seeking a Subject...Show moreLast updated: 30+ days ago
- Promoted
CRM Technical Consultant
PaySprint Private LimitedDelhi, Republic Of India, IN PaySprint is a B2B BankingFinTech company transforming financial services throughcutting edge solutions in banking, payments, and verification.
With 15+ industry accolades, including “Best Fintech S...Show moreLast updated: 23 days ago
- Promoted
CRM Manager
CIRCOR International, Inc.Delhi, India Manager Data Analytics FUNCTIONAL REPORTING : Commercial Excellence.The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to m...Show moreLast updated: 29 days ago
- Promoted
Manager - Commercial Leasing Noida
ConfidentialNoida, India Workspace Solutions Specialist.This role emphasizes delivering tailored workspace solutions for enterprises with teams of 20 to 100 members.
You will oversee the end-to-end transaction process, from...Show moreLast updated: 6 days ago
- Promoted
Client Relationship Lead
360 ONE WealthDelhi, Republic Of India, IN An experienced Private Banker who can manage and grow relationships with High-Net-Worth Individuals.This role involves client acquisition, personalised investment advisory, and delivering an except...Show moreLast updated: 2 days ago
- Promoted
Commercial Sales Leasing
Fairgrowth Management Consultants Pvt. Ltd.Delhi, India A leading Pune-based real estate developer known for delivering residential and commercial projects across key city locations.
The group has a strong legacy of over four decades, recognized for its ...Show moreLast updated: 2 days ago
- Promoted
Client Relations & Commercial Lead
Navair International Ltd.Delhi, Republic Of India, IN Job Title : Commercial Executive.Industry : Fire Rated Door / Building Material / Construction / Hardware Industry.We are seeking an experienced •Commercial Executive • to handle day-to-day commercial...Show moreLast updated: 2 days ago
- Promoted
CRM Manager
ConfidentialNoida Manage complete CRM operations and documentation.Schedule and coordinate client meetings.Resolve client queries and ensure smooth communication.
Act as the first point of contact for client relation...Show moreLast updated: 6 days ago
- Promoted
Manager - CRM
EmeritusDelhi, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 13 days ago
- Promoted
CRM and Analytics Lead
Spencer's RetailDelhi, India We're looking for a sharp, consumer-obsessed.This strategic role blends analytical depth with a strong grasp of modern retail dynamics to drive growth and engagement : Key Responsibilities Consumer ...Show moreLast updated: 1 day ago