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Deputy Branch Manager _ Bank

Deputy Branch Manager _ Bank

ConfidentialMumbai, Mumbai City, Navi Mumbai
30+ days ago
Job description

Job Summary :

The role is responsible for managing cash operations, ensuring compliance with regulatory guidelines, delivering superior customer service, and supporting overall branch administration. This includes handling high-volume cash transactions, remittances, reconciliations, MIS reporting, audit compliance, and team management.

Key Responsibilities :

Cash Management & Operations :

  • Manage day-to-day cash transactions including receipts, payments, ATM replenishment, doorstep banking, and CMS cash handling.
  • Maintain optimal End of Day (EOD) cash balances while minimizing the overall cost of cash.
  • Ensure compliance with RBI regulations on counterfeit currency, note exchange, and soiled / mutilated note handling.
  • Manage and issue secured stationery including FCY instruments with proper custody.
  • Handle clearing settlements, CTS processing, and both domestic and foreign remittances.
  • Generate and review MIS reports such as BJR, Cash Transaction Report, Suspense Monitoring, and Large Transactions Report.
  • Maintain awareness of administrative regulations impacting cash and remittance functions.

Customer Service :

  • Deliver exceptional service to customers by processing enquiries and instructions within defined TATs.
  • Maintain high standards of service quality to meet or exceed customer expectations.
  • Branch Administration :

  • Ensure there are no write-offs or P&L hits due to operational errors.
  • Adhere to operational process notes, guidelines for teller functions, and clearing operations.
  • Provide support for audits by preparing required documents and addressing audit findings promptly.
  • Act as a backup for other team members within the operations unit.
  • Responsible for voucher management, storage, and timely offloading to the designated vendor.
  • Team Management & HR Practices :

  • Assist in recruiting, coaching, and developing team members.
  • Set clear goals and provide regular feedback to direct reports.
  • Escalate operational challenges and propose solutions to improve efficiency.
  • Skills Required

    Cash Handling, remittance processing , Mis Reporting, Customer Service

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    Branch Manager • Mumbai, Mumbai City, Navi Mumbai

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