Telephony Systems Engineer

Job Title : Telephony Engineer

Location : Noida(Work From Office)

Department : IT Infrastructure / Operations Support

Reports To : IT Manager / Infrastructure Lead

Employment Type : Full-time

Shift : US Shift

Job Summary :

The Telephony Engineer is responsible for the design, configuration, implementation, and maintenance of enterprise telephony systems supporting voice communication for business operations — including call centers, interpretation teams, and remote users. The role involves working with on-premise and cloud-based VoIP platforms, managing integrations with contact center applications, troubleshooting complex telephony issues, and ensuring optimal system performance and uptime.

Key Responsibilities :

• Design, deploy, and maintain VoIP and telephony infrastructure, including PBX systems, SIP trunks, SBCs, and call routing configurations.
• Manage and support cloud-based telephony systems (e.G., Avaya, Cisco, Genesys, Twilio, Zoom Phone, Five9, etc.).
• Configure and maintain IVRs, hunt groups, call queues, and ACD setups to optimize call flow and customer experience.
• Monitor system performance, capacity, and reliability;

identify and resolve bottlenecks proactively.

Qualifications and Skills :

Preferred Qualifications :

Key Competencies :

Think global. Think BIG.

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