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Service Delivery Manager
ConfidentialHyderabad / Secunderabad, Telangana4 days ago
Job descriptionExperience with 24 / 7 Customer Support and Service Delivery in a onsite-offshore model Experience with Customer support & service delivery for Integration & Middleware technology environments Ability to work closely with process owners and other key stakeholders to communicate the progress of Support tasks & issues Demonstrated strong leadership skills working with project / Support teams and clients Strong client relationship management Strong skills in oral and written communication and ability to work independently and within teams
Looking for a Service Delivery Manager, Experienced with Production support service delivery for Integration & Middleware environments;
JOB RESPONSIBILITIES :
- Responsible for day-to-day offshore service delivery operations
- Work effectively with individuals on offshore and onsite locations while providing quality leadership
- Provides direction and leadership to the Support delivery team
- Acts as a point of contact for client issues, escalations and complaints
- Reviews and analyses day-to-day operations to ensure SLA commitments are met
- Provide regular weekly / monthly status reports for client and attends review meetings
- Works with and drives forward improvements within the teams and produce recommendations for service improvements
QUALIFICATIONS :
Skills Required
Service Delivery, Integration, Middleware
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Service Delivery Manager • Hyderabad / Secunderabad, Telangana