Customer Success Specialist - Hyderabad

About Us

Zaggle is a B2B2C SaaS FinTech company, digitizing spends to drive growth and unlock value through automated and innovative workflows. Zaggle is a market leader in the space of Spend Management and is one of the few profitable and listed (NSE : ZAGGLE) new age companies in India. We offer to corporates a unified software cum payments platform for the employee expense, benefits, rewards as well as their vendor payments and channel incentives. We are form factor agnostic and offer a variety of payments instruments including corporate credit cards, purchase cards, virtual cards, Prepaid cards, wearables etc., issued in partnership with leading banks like Kotak Mahindra Bank, ICICI Bank, Yes Bank, SBI Cards, IndusInd Bank amongst others.

Our platform solutions are sector-agnostic, and our network of corporate customers covers the BFSI, Technology, Healthcare, Manufacturing, FMCG, Infrastructure and Automobile industries, among others. Some of our well-known customers include TATA Steel, Persistent Systems, Toshiba, Inox, Pitney Bowes, Wockhardt, PCBL (RP –Sanjiv Goenka Group) and Greenply Industries to name a few.

Visit us at www.zaggle.in to know more about us!'

https : / / inc42.com / buzz / fintech-saas-startup-zaggle-makes-stock-market-debut-lists-at-inr-164-share-price

Roles and Responsibilities

• Analyze data to identify cross-selling opportunities and develop targeted strategies to increase revenue.
• Collaborate with sales teams to understand customer needs and preferences, align cross-selling efforts with sales goals.
• Work closely with marketing teams to develop campaigns and promotional materials that promote cross-selling initiatives.
• Monitor and evaluate the performance of cross-selling campaigns, adjusting strategies as needed to optimize results.
• Conduct market research to identify emerging trends and opportunities for cross-selling new products or services.
• Develop and maintain relationships with key stakeholders across departments to ensure alignment and support for cross-selling initiatives.
• Provide training and support to sales and customer service teams to effectively communicate cross-selling opportunities to customers.
• Track and report on key performance indicators related to cross-selling efforts, including revenue growth, customer retention, and satisfaction metrics.
• Stay informed about industry best practices and technologies related to cross-selling and customer relationship management.
• Continuously seek ways to improve cross-selling processes and strategies to drive business growth.

Qualification :

Must Have's

Personal Attributes :

Skills Required

Marketing, Customer Relationship Management, Analytical Skills, Crm Systems, Sales