Travel Experience Specialist

Transforming Travel Experiences

We are seeking visionary professionals to propel our Reservations & Sales team forward. As a dynamic organization delivering premium travel solutions worldwide, we strive for excellence in every aspect of our business.

We specialize in reservations, ticketing, customer support, and travel operations, boasting a strong presence in India and beyond. Our continued growth demands skilled and driven individuals to enhance our global reach and deliver exceptional service.

The selected candidate will be responsible for crafting and managing itineraries, queue placements, and ticketing with meticulous attention to detail. They will also handle comprehensive ticketing operations including refunds, exchanges, voids, insurance sales, and fare reissues.

• Create and manage itineraries, queue placements, and ticketing with precision
• Handle end-to-end ticketing operations including refunds, exchanges, voids, insurance sales, and fare reissues
• Utilize advanced GDS and NDC systems (e.g., Fare Logix, TK Connect, Agent360) to issue tickets, process refunds, and optimize fare solutions
• Accurately calculate manual reissues, partial refunds, and fare differences when required
• Process waivers and refunds via airline portals; follow up directly with airlines for resolution
• Manage escalated or urgent cases—especially for stranded passengers—by quickly identifying and executing appropriate solutions
• Conduct regular ticket quality checks and reporting; maintain operational accuracy and compliance