Vice President - Hospitality

Role Objective :

• Provide strategic leadership and direction consistent with Lodha vision, mission and objectives.
• Inculcate the concept of “Lodha as Luxury” – in every aspect of our interactions with our customers and the physical product
• Work closely with the Brand and Management team to develop long-term and short-term strategies, cascade objectives, initiate programs, continually monitor operations, assess performance and develop necessary action plans to provide optimal services that drive customer delight.
• Build, maintain and develop a service culture - responsible for achieving optimal customer / resident satisfaction and quality service standards
• Drive Resident engagement through events and regular personal interactions

Key Responsibilities

o Monitor and ensure high quality of services across sites, with respect to Security, Engineering, Housekeeping, etc.

o Ensure consistency across sites in terms of services and procedures

o Draw insights from periodical dashboards and take necessary actions

o F&B

o Spa

o Club facilities like Gym, Guest rooms etc.

o Concierge

o Valet

o Key role to play in the society handover

o Design and stabilize process across sites

o Coordinate with Business CEO to ensure greater efficiency and productivity at sites

o Coordinate with sales team for sales galleries at respective sites and to upkeep and maintain them

o Keep a check on the overall expense drivers across sites and take optimizing measures

o Coordinate with billing & commercials for budget issues

o Manage escalations from customers in case they find no resolution from the respective property heads

The Person :