Head - Learning & Development - Hospitality / QSR

About the Role :

We are looking for a dynamic Head of Learning & Development to lead and shape our learning culture across multiple locations. The role is pivotal in building the capabilities of our frontline teams, leaders, and future talent-ensuring we deliver consistent customer experiences and operational excellence.

Key Responsibilities :

• Strategy & Design : Develop and implement holistic learning strategies aligned with our brand, culture, and business goals.
• Capability Building : Drive structured training programs for outlet teams, shift leaders, and leadership positions.
• Innovation in Learning : Create scalable and engaging learning journeys using digital platforms, gamification, and blended learning approaches.
• Collaboration : Partner with Operations, HR, and Leadership teams to identify skill gaps and build impactful interventions.
• Culture of Learning : Promote continuous learning from onboarding through leadership development, nurturing future-ready talent.
• Measurement & Impact : Define success metrics, track training effectiveness, and ensure tangible improvements in store performance and employee engagement.

What Were Looking For :

(ref : iimjobs.com)