Technical Support Specialist

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Software Defined Network Implementation

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary :

As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise.

Roles & Responsibilities :

• Flexible to work in 24x7 rotational shifts, including weekend

Excellent communication Skills

Expected to be an SME.

Responsible for team decisions.

Professional & Technical Skills :

Ability to work collaboratively in A team-oriented environment.

Mandatory Basic Networking Skills : Routing & Switching (CCNA, JNCIA equivalent)

Good to Have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP

Good to Have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls

Additional Information :

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Skills Required

Wireless, Hsrp, Routing, Bgp, Automation, Switching, Stp, Vtp, Vrrp, Cloud networking, Firewalls, Ospf, Cisco Meraki