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Cluster Manager
CurefitBengaluru, Karnataka, India30+ days ago
Job descriptionEnsure SOPs and brand experience are consistently followed Work closely with Studio Managers to boost conversion and retention Coordinate with marketing for local activations Coach Studio Managers and front desk teams to meet KPIs Implement sales / service training and performance reviews Foster a high-energy, performance-focused culture Handle member escalations effectively and empathetically Ensure premium service at every customer touchpoint Channel feedback to central teams for improvement Report studio metrics to Head of Operations Collaborate with central Ops, Training & Marketing teams Maintain data hygiene and accurate CRM inputs 4–6 years of experience in sales & operations (fitness, wellness, hospitality, or retail) Proven success in managing multi-location operations (6–7 outlets) Strong communication & leadership skills Passionate about health, fitness, and delivering exceptional service Willing to travel frequently across regions
About the Role We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If you’re passionate about fitness, customer experience, and leading high-performing teams—this role is for you!
Responsibilities :
Sales & Revenue Growth
- Own and drive revenue targets for multiple studios
- Improve lead conversion via structured follow-ups and coaching
- Support studios in achieving PT and package sales goals
- Monitor sales performance and take data-driven action
Studio-Level Execution
Team Leadership & Support
Customer Experience & Escalations
Reporting & Cross-Functional Collaboration
Qualifications :
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Cluster Manager • Bengaluru, Karnataka, India
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