Cluster Manager

Job Title : Cluster Manager

Job Type : Full-Time

Overview :

Management of respective showrooms in their area so as to ensure Commercial performance; sales targets; increased market share; maximizing profitability, increase customer satisfaction and continued business growth.

Main Roles and Responsibility :

Sales Management

• To maximize sales and  profitability of  business in line with Company Targets for the area.
• Optimize sales potential through effective use of available commercial information for the area
• Focuses on Driving ATV, UPT, AND Conversions Using Reports
• Monitor sales and control costs within budgetary guidelines for the area
• Promote awareness of local trading patterns, the trading environment and competitor activity for the area
• Identify internal and external commercial opportunities for the area
• Maximize productivity in stores through effective deployment of resources for the area
• Ensure stores are organized and prepared for peak trading periods such as Festivals & Sale, for the area
• Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees.
• Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.

Merchandise Management

Customer Management

Follow up on Customer Service reports

Reporting and Analysis

Competition Management :

Staff Management

Projects & Admin / Operational standards Management

Ensure that all Shop Managers are aware of their legal responsibility to Health and Safety, and highlight potential areas of risk to the Company

General Responsibilities :

Skills Required

Sales Management, Customer Service, Visual Merchandising, Inventory Management, Market Intelligence