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Director of Operations

Director of Operations

WorkoBengaluru, Karnataka, India
10 days ago
Job description

This role is open with one of Worko’s partner companies — India’s leading faith-tech platform.About the RoleWe are looking for a visionary and entrepreneurial Director to lead our E-commerce category. As the strategic owner of this vertical, you will build and scale the business like a founder—owning P&L, assortment, app experience, supply chain and operations. You will drive the category’s growth end-to-end, setting strategy, building a high-performance team, and collaborating closely with leadership.What You’ll Own : - Strategy & P&L Leadership : Define and execute business strategy; own revenue, profitability, and long-term category success.- Assortment Strategy : Develop and implement SKU plans that align with brand vision, ensuring a market-leading selection of divine and spiritual products.- App & Digital Experience : Lead category programming on the app and website to deliver an engaging, seamless user journey.- Digital Operations : Oversee day-to-day category operations, optimising processes and ensuring on-time, high-quality execution across the board.- Team Leadership : Build, lead, and mentor a high-performing team across functions; inspire a culture of ownership and excellence.- Stakeholder Partnership : Serve as a strategic advisor to leadership; work closely with cross-functional partners, including marketing, product, tech, and operations.Core Responsibilities : SKU Lifecycle Ownership- Lead identification and sourcing of new SKUs aligned with the brand's vision (e.g., divine products, spiritual items).- Oversee procurement strategies, packaging design direction, and production planning.- Drive timelines and budget adherence for new product introductions.- Guide design and vendor teams in finalising SKU aesthetics and quality standards.- Lead coordination of SKU photoshoots and creation of compelling marketing collateral (videos, testimonials, banners).-Online Store Leadership (Website)- Direct product listing management, ensuring high accuracy, SEO optimisation, and visual appeal.- Strategically plan and optimise pre-purchase and post-purchase flows, including order tracking, FAQs, and return policies.- Collaborate with tech, marketing, and ops leaders to ensure seamless store performance.- Monitor inventory proactively and align with the supply chain to prevent stockouts.- Champion merchandising best practices to enhance product discoverability and conversion rates.Performance Tracking & Optimisation- Analyse product performance data (views, CTRs, conversions) to develop actionable insights and improvements.- Lead alignment of product launches with marketing campaigns for maximum impact.- Drive competitive benchmarking across SKUs, pricing, and merchandising to stay ahead of the market.What We’re Looking For : - 9–13 years of experience in e-commerce, retail, or consumer internet businesses, with strong exposure to category management or P&L ownership.- Proven track record of driving growth and profitability in fast-paced, high-scale environments.- Experience building and leading large teams.- Strong analytical skills and data-driven decision-making capability.- Excellent communication, negotiation, and stakeholder management abilities.- Entrepreneurial mindset with a bias for action and ownership.

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Operation • Bengaluru, Karnataka, India

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