This job offer is not available in your country.
Customer Success and Support Specialist
SnaphuntIndia9 hours ago
Job descriptionProvide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries. Guide customers through the onboarding process, ensuring they fully understand and utilize our products. Act as the voice of the customer, sharing feedback with the product team to help improve features and usability. Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate. Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution. Create and maintain documentation and knowledge base articles for customers. Track customer satisfaction metrics and take action to improve client relationships. Collaborate with sales and product teams to ensure customer needs are met. Bachelor’s degree or equivalent work experience. 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment. Strong communication skills, both written and verbal. Ability to multitask and manage multiple customer accounts simultaneously. Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce). Problem-solving skills with the ability to work independently and as part of a team. A passion for helping people and providing excellent customer experiences. Strong attention to detail and ability to manage customer expectations.
The Offer
- Work alongside & learn from best in class talent
- Flexible working options
- Opportunity to make a positive impact
The Job
Key Responsibilities :
The Profile
Qualifications :
The Employer
Our client was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.
Create a job alert for this search
Customer Support Specialist • India
Related jobs
- Promoted
Customer Success Manager
RecroIndia Designation - Partner Success Specialist Location - Bangalore.The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, suppor...Show moreLast updated: 7 days ago
- Promoted
Customer Support Specialist
ADPIndia If so, this may be an opportunity for you.Read on and decide for yourself.In this role, you will serve as ADP's front-line for solving clients' challenges including issue resolution, answering ques...Show moreLast updated: 29 days ago
- Promoted
- New!
Customer Success Specialist (Only 24h Left)
StudiumIndia Customer Success Specialist – Bangalore, India.Location : Bangalore (On-site; no WFH / hybrid option).Industry : SaaS | EdTech | Higher Education Quality Assurance.
Reports To : Head – Customer Success.S...Show moreLast updated: 1 hour ago
- Promoted
QuillBot - Customer Success Specialist II
QuillBot Inc., India About Us : QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing.Today, Quil...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist, Life Sciences
JoVEIndia JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.
Millions of scientists, educators and students use JoVE for their r...Show moreLast updated: 26 days ago
- Promoted
Customer Success Specialist
KlentyIndia Job Title : Customer Success Specialist.Company Overview : Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline.Our platform provi...Show moreLast updated: 9 days ago
- Promoted
Customer Support Specialist
SakonIndia Walk-in Drive – Associate / Senior Associate – Helpdesk Date : .Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021 Contact Person : .
Job Overview We are hiring for.Asso...Show moreLast updated: 3 days ago
- Promoted
- New!
Customer Success Associate (Technical)
Wobot.aiindia, null, India Own relationship with assigned clients, including onboarding, implementation, training etc.Monitoring accounts to ensure a positive customer experience with the company’s products or services.Analy...Show moreLast updated: 5 hours ago
- Promoted
Customer Success Manager
Kovaion ConsultingIndia In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention.
They are responsible for building strong relationships with customers, e...Show moreLast updated: 7 days ago
- Promoted
Customer Support Specialist (unpaid)
SM Recordnagpur, maharashtra, in SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success and Support Specialist
Venture SmarterIndia Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy.
United by core values of innovation, integrity, and impact, ...Show moreLast updated: 9 hours ago
- Promoted
- New!
Customer Success Analyst
Levit8 TechnologiesIndia Levit8 AI, a dynamic startup in the HR Tech space headquartered in Singapore, is looking for a skilled Customer Success Analyst to join our team.
We’re transforming the way Human Resources teams app...Show moreLast updated: 9 hours ago
- Promoted
Customer Success Specialist
Paybooks | A TransPerfect CompanyIndia The Customer Success Executive will be responsible for building strong relationships with clients, ensuring their satisfaction, driving adoption of products / services, and supporting long-term reten...Show moreLast updated: 11 days ago
- Promoted
Customer Success Manager
LivspaceIndia A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success.
This will involve the Reactive and Proa...Show moreLast updated: 29 days ago
- Promoted
Customer Success Specialist
iRageIndia Customer Success Associate , you’ll play a crucial role in delivering world-class service to our clients.You will act as the first line of engagement post-sales, ensuring smooth onboarding, buildin...Show moreLast updated: 10 days ago
- Promoted
Customer Support Specialist
NetRTech Solutions LLPIndia NetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training.
Our expertise in these areas allows us to p...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Manager
NetskopeIndia Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.
We realized a new perimeter was needed, one that is built in the cloud...Show moreLast updated: 9 hours ago
- Promoted
Specialist, CS, Customer Engagement
West Pharmaceutical ServicesIndia At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century.
West solved the problem of supplying penic...Show moreLast updated: 11 days ago