Customer Success Associate (Technical)

Responsibilities :

• Own relationship with assigned clients, including onboarding, implementation, training etc.
• Monitoring accounts to ensure a positive customer experience with the company’s products or services
• Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
• Coordinating with other departments Sales, Engineering and Product to ensure that customers’ needs are met.
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
• Review the customer journey, identifying how it and #x27;s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data

Requirements :

Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR / DVR, IP cameras,etc.

How we work :