Customer Support Executive [Urgent Search]

Job Title : Customer Support Representative

Location : Mumbai -Malad

Experience : 0-1 Year

Job Type : Full-Time

Job Summary :

We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities :

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
• Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
• Record all customer interactions in the system, ensuring accurate and up-to-date information.
• Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
• Offer product or service recommendations to customers based on their needs and inquiries.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Participate in training sessions to improve customer service skills and product knowledge.
• Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements :

Why Join Us :