D2C & Customer Support Executive

Role Title - D2C & Customer Support Executive

CTC : 3,60,000 To 3,90,000 PA

Role Overview

We are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.

This is a great opportunity for someone with 2+ years of experience in D2C / e-commerce or customer support, who is tech-savvy, has strong communication skills, and can quickly adapt to new tools and processes.

Key Responsibilities

• Resolve customer queries and escalations via whatsapp, email, and calls with empathy and efficiency.
• Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
• Coordinate with logistics partners to resolve shipment and delivery issues.
• Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
• Assist in implementing pricing checks and discount updates on the website.
• Monitor inventory levels for the warehouse and flag replenishment needs proactively.
• Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.

Candidate Requirements

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Skills Required

Order Management, Customer Support