Sr Tech Analyst I -TradeThru2

Job Description :

• Resource must have 5+ years of experience with the Trade Thru Application, IBM MQ. and IBM WebSphere
• Ability to oversee system health, configurations, and software releases for Trade Thru
• Abiliy to analyze high-impact incidents; lead root cause analysis and post-mortems.
• Ability to Maintain configuration baselines, documentation, and change control records.
• Ability to Coordinate with SS&C vendor for advanced troubleshooting and updates.
• Ability to Lead, mentor, and manage the team.
• Ability to Coordinate support shift rotations, incident response, and service delivery.
• Ability to Define and track KPIs / SLAs for system uptime, issue resolution, and support quality.
• Ability to Liaise with cross-functional teams : infrastructure, development, QA, and business stakeholders.
• Ability to Drive automation and monitoring improvements (e.g., self-healing, proactive alerting).
• Ability to Ensure compliance with internal security, risk, and audit requirements.
• Familiarity with databases - Oracle DB
• Expert in Solaris, including scripting and process management.

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