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Sr Tech Analyst I -Portia2

Sr Tech Analyst I -Portia2

DXC TechnologyChennai, Tamil Nadu, India
14 hours ago
Job description

Job Description :

  • Resource must have 5+ years of experience with the Portia Suite (Portia, Portia Services, Portia Trader, eReports, AIM, Data Trails)
  • Ability to oversee system health, configurations, and software releases for Portia
  • Abiliy to analyze high-impact incidents; lead root cause analysis and post-mortems.
  • Ability to Maintain configuration baselines, documentation, and change control records.
  • Ability to Coordinate with SS&C vendor for advanced troubleshooting and updates.
  • Ability to Lead, mentor, and manage the team.
  • Ability to Coordinate support shift rotations, incident response, and service delivery.
  • Ability to Define and track KPIs / SLAs for system uptime, issue resolution, and support quality.
  • Ability to Liaise with cross-functional teams : infrastructure, development, QA, and business stakeholders.
  • Ability to Drive automation and monitoring improvements (e.g., self-healing, proactive alerting).
  • Ability to Ensure compliance with internal security, risk, and audit requirements.
  • Familiarity with databases - SQLServer
  • Expert in Windows, including scripting and process management.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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Sr Analyst • Chennai, Tamil Nadu, India

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