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Sr Analyst, CRM Systems

Sr Analyst, CRM Systems

Anicalls (Pty) LtdChennai, Tamil Nadu, India
21 hours ago
Job description
  • Analyzes and documents business requirements for the business area of responsibility
  • Responsible for delivery of (components of) IT projects via configuration and development
  • Proactively identifies and assists in prioritizing opportunities to streamline business and system processes.
  • Assures project and project teams follow company and departmental policies, procedures, and standards, including SDLC and Change control
  • Provides business consulting support to customers
  • Analyzes resolve and document system changes needed as a result of defects, enhancements, incidents, missing requirements, or other root causes
  • Shares industry standards / trends with customers and peers within the area of responsibility
  • Identifies issues and leads resolution efforts. Escalates issues appropriately
  • Develops and assists in the presentation of business cases and system roadmaps
  • Develops preliminary project budgets. Assists in monitoring and reporting on projects.
  • Manages day to day interactions with vendors. Work closely with vendors to complete required tasks.
  • Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own to meet given objectives and processes.
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    System Analyst • Chennai, Tamil Nadu, India

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