Technical Support Associate

JD for Technical Support Associate :

Job Role : As a Proactive Alert Monitoring Engineer you will be responsible for :

Providing first line of response to customer alerts and ensuring internal teams are alerted

Following workflow procedures to ensure effective delivery of alerts to the right stakeholders

Gather relevant information from various internal systems and collate them in a coherent manner for consumption by customer end teams

Job Requirement : To be successful in this role candidate will :

Need to have significant experience in a Customer Support role or similar

Need a good understanding of protocols such as HTTP TCP / IP and networking fundamentals

Need to demonstrate an ability to analyze prioritize and escalate customer incidents engaging with appropriate stakeholders

Need the ability to engage and communicate with appropriate stakeholders and customers

Need to demonstrate excellent verbal & written communication skills and excellent collaboration & teamwork.

Work Schedule Location and Remuneration : We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a 24x7 role. Shifts timings can vary as per business requirements

The job role may be performed remotely from home. However it can only be one unique location.

To ensure uninterrupted working hours we ask of you to make the necessary arrangements.

There are no compensation and allowance in this role.

Education and Experience required

Acceptable qualifications - BCA MCA BTech / BE BSc-IT MSc-IT and / or any other IT qualification / Certification.

Candidate needs to have excellent verbal & written communication skills

Looking for candidates with extracurricular activities with positive and can-do attitude

Should be passionate about working IT related technology sector. Its an added advantage if the resume should reflect projects and seminars related to IT

Should have strong concepts in Networking and Web technologies such as HTTP / s TCP / IP and Networking

Key Skills

Feed,Fund Management,Apache Tomcat,Database,Linux

Employment Type : Full Time

Experience : years

Vacancy : 1