Store Manager
ConfidentialMumbai City, Mumbai5 days ago
Job descriptionEnsure superior customer service and personalized shopping experience. Handle escalated customer issues and resolve complaints promptly and professionally. Train staff on product knowledge, upselling, and cross-selling techniques. Maintain a welcoming and luxurious store atmosphere aligned with brand standards. Recruit, train, and mentor sales associates, cashiers, and support staff. Create daily, weekly, and monthly schedules for smooth store operations. Conduct regular performance reviews and provide feedback / coaching. Motivate the team to meet sales goals and maintain morale. Ensure adherence to grooming, attendance, and conduct policies. Oversee daily stock movement, stock-in and stock-out procedures. Ensure accurate inventory records and minimize shrinkage or pilferage. Coordinate with the head office for replenishment and new product launches. Supervise stock audits, tagging, and display of jewellery. Monitor product mix to ensure balance between high-value and fast-moving items. Manage day-to-day operations including opening and closing of the store. Handle billing, cash management, and daily sales reconciliation. Ensure adherence to company SOPs, security protocols, and audit guidelines. Maintain store hygiene, visual displays, lighting, and ambience. Prepare daily / weekly reports on sales, expenses, and staff performance.
1. Sales & Business Development
- Achieve and exceed monthly, quarterly, and annual sales targets.
- Analyze sales reports and implement strategies to improve performance.
- Identify local market trends and customer preferences to tailor promotions.
- Maintain relationships with high-value and repeat customers (VIP clientele).
- Coordinate in-store marketing, promotions, and visual merchandising to enhance sales.
2. Customer Service & Experience
3. Team Leadership & Staff Management
4. Inventory & Stock Management
5. Operations & Administration
PH : Supratha - 7304989974
Skills Required
Store Management, gems jewellery
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Store Manager • Mumbai City, Mumbai
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