BPO - Customer Support

Job Overview :

We are looking for dynamic and customer-oriented individuals to join our Banking Customer Service team . The role involves assisting customers through voice (calls) and non-voice (emails, chat, or tickets) channels to resolve their banking-related queries efficiently and professionally.

Key Responsibilities :

• Handle inbound and outbound customer calls, chats, and emails related to banking services.
• Provide information on account details, transactions, credit / debit cards, loans, and online banking .
• Help customers resolve issues related to digital banking, payments, and account access .
• Record and update customer details accurately in internal systems.
• Ensure all interactions comply with banking policies and data security guidelines .
• Escalate unresolved issues to higher support teams when required.
• Maintain a high level of customer satisfaction and professionalism at all times.
• Work towards achieving daily / weekly quality and productivity targets .

Required Skills :

Preferred Candidates :

Education

12th Class (XII)

Skills Required

Hindi, English, Voice, Chat