Hospitality Solutions Specialist

OolioHyderabad, Republic Of India, IN

17 hours ago

Job description

Job Title : Customer Support & Product Specialist | Level 1 Support

Domain : POS & Payments (Hospitality Tech)

Location : Hyderabad, India

Department : Post-Installation Support

On Site : Work from Office with Flexible Day Off’s | 5 days a week

Work Timings : 9am to 6pm IST

Years of Experience : 3-5yrs

About the Role

We are seeking a customer-focused, empathetic, and tech-savvy Customer Support & Product Specialist to join our post-installation support team in Hyderabad. In this role, you will support hospitality venues across Australia—ranging from single-site cafes and restaurants to large franchise and multi-venue groups—on our suite of POS and payment-related technology products.

You will work closely with our development and product teams in Hyderabad, as well as our Level 1 support team in Manila, to ensure smooth operations, timely issue resolution, and an exceptional customer experience.

Key Responsibilities

Customer Support & Communication

Provide friendly, empathetic, and professional customer support to hospitality venue staff including waiters, cashiers, front-of-house managers, venue operators, and franchise groups.
Handle customer queries via Intercom (live chat), HubSpot (ticketing), email, and phone.
Communicate product updates, feature behaviour, and best practices clearly and effectively in excellent English.

Product Expertise & Cross-Team Collaboration

Develop a deep understanding of our POS and payments ecosystem, including online ordering solutions, third-party integrations, time and attendance, reservations, and loyalty systems.

Work closely with product and development teams to stay updated on features and product improvements.

Translate complex technical concepts into simple, customer-friendly explanations.

Incident Ownership & Escalation

Take ownership of production issues reported by customers or L1 teams.

Follow up proactively with development teams until resolution is delivered back to the customer.

Ensure accurate documentation and timely updates across internal systems.

Internal Tools & Process Adaptability

Use Intercom, HubSpot, Microsoft Teams, Outlook, and other internal tools effectively.

Adapt quickly to new support tools and product enhancements.

Required Skills & Experience

3-5 years of experience in Tech Support / Customer Support , preferably for SaaS or Point of Sale systems.

Good understanding of restaurant operations is a strong advantage.

Strong troubleshooting skills (networking basics, hardware devices, printers, tablets, etc.).

Excellent spoken and written communication skills .

Ability to multitask and handle pressure in a fast-paced environment.

Willingness to work in rotational shifts , including weekends if required.

High empathy, patience, and customer-first mindset .

Strong ownership and accountability mindset.

Familiarity with online ordering platforms and integrations - Troubleshoot issues related to billing, order flow, menu configuration, printers, KOT, KDS, payments, hardware connectivity, and other POS modules

Exposure to franchise or multi-venue operations.

Experience with Intercom or Ticketing System like HubSpot / Zendesk etc

What We Offer

Opportunity to work with a fast-growing hospitality tech company.

Close collaboration with product and development teams in Hyderabad.

Hands-on experience with Australian hospitality venues.

Growth path into advanced product support or customer success roles.

Benefits

Employee Health Insurance

High end gadgets to work with

Complimentary food and beverages while working from office

Performance Bonus

Flexi Work Week

Create a job alert for this search

Hospitality Specialist • Hyderabad, Republic Of India, IN

Related jobs

Promoted
New!

Luxury Lifestyle & Travel Specialist

TENcoHyderabad, India

TENco is a Swiss luxury lifestyle management company serving a select international clientele.We curate travel, experiences, and daily services with the discretion and precision that define a life...Show moreLast updated: 3 hours ago

Promoted

Travel Consultant

Amaavi ExperiencesHyderabad, Republic Of India, IN

At Amaavi Experiences, we believe in transforming leisure travel into a seamless, enjoyable experience.Our team of dedicated travel experts works passionately to simplify every stage of the journey...Show moreLast updated: 7 days ago

Promoted

Solutions Architect

QualiZealHyderabad, India

We are seeking a visionary Solution Architect to lead the end-to-end solution design, technology integration, and architecture strategy for NexaAI, QualiZeal’s next-generation services.This role is...Show moreLast updated: 8 days ago

Promoted

Guest Relations Specialist

MSN RealtyHyderabad, Telangana, India

We are seeking a highly polished, articulate, and service-oriented.This role requires exceptional communication skills, a refined and presentable personality, and a natural flair for hospitality.Yo...Show moreLast updated: 1 day ago

Promoted

Manager - Events & Hospitality

ConfidentialHyderabad / Secunderabad, Telangana, India

Full Time – Manager - Hospitality & Events.Meet and manage both existing and new vendors.They're a crucial part of our stakeholder ecosystem and your gateway to building an awesome professional net...Show moreLast updated: 22 days ago

Promoted

Solutions Architect - Professional Services

ConfidentialHyderabad / Secunderabad, Telangana, India

We are looking for a talented and driven Solution Architect to join our Global Services team.In this role, you will design and implement integration solutions using Seismic's APIs, collaborating cl...Show moreLast updated: 22 days ago

Promoted

Specialist - Global Consultant Services and Reporting

ConfidentialHyderabad / Secunderabad, Telangana, India

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset manag...Show moreLast updated: 22 days ago

Promoted

Performance Specialist

Genisys GroupHyderabad, IN

Key Requirement for the Position.Experience : 2+ years in managing paid search campaigns on Google Ads and / or Microsoft Ads. Certifications : Google Ads Certification required; Microsoft Ads Accredita...Show moreLast updated: 1 day ago

Promoted

Solutions Architect

MyRemoteTeam Incsecunderabad, telangana, in

MyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent.We empower businesses by providing world-class software engineers, operations suppo...Show moreLast updated: 1 day ago

Promoted

Senior Travel Consultant (Sales) Packages & Cruises

Spring TravelsHyderabad, IN

Senior Travel Consultant (Sales) Packages & Cruises.Company : Spring Travels Surrey.Spring Travels is a trusted travel agency based in Surrey, BC. We specialize in helping Canadians book vacations, p...Show moreLast updated: 1 day ago

Promoted

Presales Specialist

Policybazaar for BusinessHyderabad, Telangana, India

Presales Executive Location : Gurgaon Experience : 0-2 years in Pre-Sales / Sales Support Qualification : Graduate in any discipline (preferably in Business, Marketing, or related fields) Key Respons...Show moreLast updated: 18 days ago

Promoted

Google Ads Specialist

Engross Digital Marketing LLCHyderabad, Telangana, India

Company Description Engross Digital Marketing LLC is a full-service digital marketing agency specializing in innovative and results-driven marketing solutions. Our services include Google Ads, Face...Show moreLast updated: 3 days ago

Promoted

Presales Specialist

Cloud4C ServicesHyderabad, Telangana, India

About Cloud4C : - Cloud4C is the fastest growing Cloud Infrastructure and Managed Services Provider supporting mission critical workloads of 3500+ enterprises including 60+ of the Global Fortune 50...Show moreLast updated: 30+ days ago

Promoted

Compensation Specialist

Nextracker Inc.hyderabad, telangana, in

Compensation Partner (APAC & Middle East).As a strategic partner to HR and business leaders, you will provide expert guidance on all aspects of compensation. This role will report to the Global Head...Show moreLast updated: 17 days ago

Promoted
New!

Travel Specialist

mrotzisHyderabad, India

We are recognized as trailblazers in the travel sector, transforming clients' vacation aspirations into tangible experiences through the expertise, passion and commitment of our exceptional team me...Show moreLast updated: 3 hours ago

Planning Manager(Hospitality)

LambsrockHyderabad, Telangana, India

Quick Apply

We are seeking a detail-oriented and proactive Manager Planning & Coordination to oversee project planning, scheduling, and interdepartmental coordination for our premium hospitality developm...Show moreLast updated: 30+ days ago

Promoted
New!

Hospitality and Platform Adoption Specialist

HomeyhutsHyderabad, Republic Of India, IN

Homestay Operations and Community Coordinator (Andhra- Paderu / Vizag).Paderu / Vizag - Andhra Pradesh, India.Flexible (availability to work different shifts as needed). We are an early-stage technology...Show moreLast updated: 15 hours ago

Promoted

Client Relations Specialist

Amaavi ExperiencesHyderabad, Telangana, India

Job Title : Client Relations Specialist Company : Amaavi Experiences Location : Hyderabad About Amaavi Experiences : At Amaavi Experiences, we believe in transforming leisure travel into a seamless...Show moreLast updated: 7 days ago