Team Lead (Customer Support)
ConfidentialHyderabad / Secunderabad, Telangana16 days ago
Job descriptionLead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team). Monitor and drive team performance, productivity, and adherence to service level targets. Provide regular feedback and coaching to enhance team effectiveness. Handle customer escalations and ensure prompt resolution. Performance Metrics Handling : Proven experience in managing key KPIs such as AHT, FCR, CSAT Ability to manage pressure and resolve issues efficiently Excellent interpersonal and communication skills across multiple languages
Position – Team Lead (Customer Support)
Location : Ameerpet, Hyderabad
Languages : - Telugu, Hindi, English
CTC : 5 LPA
Work mode – Hybrid after 3 months
Interview Process : 2 managerial Rounds (face to face interview)
Key Requirements :
- Qualifications : Any Graduation
- Experience : Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper
- Process Experience : Domestic Inbound Customer Support (Voice Process)
- Languages : Excellent communication skills in English, Hindi & Telugu
Key Responsibilities :
Skills and Abilities :
Skills Required
Team Leader, Inbound, domestic voice , Voice Process
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Team Lead • Hyderabad / Secunderabad, Telangana
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