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Customer Care Coordinator
Latinem Private Limitedsurat, India1 day ago
Job descriptionBachelor’s degree in Civil Engineering . Minimum 5 years of experience in project coordination, fit-out, or technical back-office support. Excellent communication and coordination skills with cross-functional teams. Proficiency in MS Office (Excel, Word, PowerPoint) ; experience with CRM / ticketing systems is an added advantage. Strong ability to read and interpret architectural and MEP drawings with great attention to detail.
Are you a detail-oriented professional with a strong civil engineering background and a passion for customer coordination? Join our team and be part of delivering exceptional post-handover support and project coordination for our UAE-based projects.
Key Responsibilities :
- Monitor and review DLP (Defects Liability Period) tickets raised by customers during the 1-year DLP phase.
- Evaluate and coordinate customer modification requests for apartments and villas.
- Conduct basic technical assessments to ensure feasibility and compliance.
- Collaborate with design consultants and internal teams (Design, MEP, Planning, Execution) for approvals and clarifications.
- Prepare and share weekly progress reports on DLP status and modification requests.
- Maintain accurate documentation, logs, and customer communication records.
- Provide back-office coordination and support for UAE-based projects.
Required Skills & Qualifications :
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Customer Care • surat, India
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