Customer Care Representative- Female

Key Responsibilities :

• Respond promptly and professionally to customer inquiries via email, live chat, and social media.
• Assist customers with product details, sizing recommendations, and order-related concerns.
• Process and manage returns, exchanges, and refunds as per company policies.
• Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction.
• Stay updated on product offerings, company policies, and sustainability practices to provide accurate information.
• Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing.
• Monitor and follow up on open customer cases to ensure timely resolutions.
• Work closely with logistics and marketing teams to enhance customer experiences.
• Track customer feedback, report recurring issues, and suggest areas for improvement.
• Assist in creating FAQs, help guides, and other customer support resources.

Required Qualifications :

Preferred Skills :

What We Offer :

skills : -

Skills Required

zendesk, Customer Support, Crm