Customer Care Representative - Female

Job Title : Customer Care Representative - Female

About the Role : We are a stylish and sustainable online clothing brand specializing in high-quality linen garments, dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels.

Responsibilities :

• Respond promptly and professionally to customer inquiries via email, live chat, and social media.
• Assist customers with product details, sizing recommendations, and order-related concerns.
• Process and manage returns, exchanges, and refunds as per company policies.
• Handle customer complaints with patience, empathy, and strong problem-solving skills to enhance customer satisfaction.
• Stay updated on product offerings, company policies, and sustainability practices to provide accurate information.
• Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing.
• Monitor and follow up on open customer cases to ensure timely resolutions.
• Work closely with logistics and marketing teams to enhance customer experiences.
• Track customer feedback , report recurring issues, and suggest areas for improvement.
• Assist in creating FAQs, help guides, and other customer support resources.

Skills and Qualifications :

Preferred Skills :

What We Offer :

Skills Required

Customer Care, Accuracy, Troubleshoot, Problem-solving