Customer Support Specialist

Company Description

Antano & Harini revolutionizes personal and professional growth through Excellence Installation Technology (EIT), enabling individuals and businesses to achieve extraordinary results rapidly. With a focus on time compression, we empower our clients to fast-track growth and align their unconscious patterns with their goals, unlocking their full potential. Over 100000 people, including entrepreneurs, artists, and families, have achieved life-altering transformations with us, experiencing outcomes that were previously unimaginable. Our deep behavioral and mindset transformations provide lasting, measurable results through unique predictive intelligence and excellence installation methods. Based in Chennai, and we help our participants Accelerate their Success, Launch their Legacy and Create B!G impact.

Role Description

This is a full-time, on-site role for a Customer Support Specialist based in Chennai. The Customer Support Specialist will handle day-to-day customer interactions to ensure customer satisfaction, address inquiries, and provide guidance. The individual will assist clients with troubleshooting technical issues and escalate them appropriately when necessary. This role entails leveraging interpersonal skills to manage client relationships, analyze feedback effectively, and improve support processes continually.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Excellent Interpersonal Skills to build and manage client relationships
• Ability to provide Technical Support and address technical inquiries effectively
• Strong Analytical Skills to evaluate feedback and improve customer service processes
• Excellent verbal and written communication skills
• Proficiency in CRM software or tools is a plus
• Prior experience in customer-facing roles is preferred
• Flexibility to adapt to a fast-paced and dynamic environment

Skills Required

Customer Support, Analytical Skills, Technical Support, Customer Satisfaction, crm software, Interpersonal Skills