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Manager-Investment Operations
SutherlandNavi Mumbai, Maharashtra, India28 days ago
Job descriptionOwn end-to-end strategy, service delivery, client engagement, and business growth within the investor servicing domain. Primary liaison for global asset managers; lead governance forums and ensure service alignment with client objectives. Experienced in overseeing all service lines to ensure consistent delivery, quality, and efficiency. Oversee multiple service lines—such as fund accounting, transfer agency, investor onboarding, AML / KYC, and reporting—ensuring accuracy, timeliness, and consistency. Monitor team utilization, productivity, and commercial performance; track SLA adherence, KPIs, and performance scorecards to drive accountability. Maintain robust control frameworks to ensure audit readiness, regulatory compliance, and risk mitigation. Lead process transformation through automation (RPA, AI), technology adoption, and workflow optimization. Develop talent capabilities through structured training, cross-skilling, and succession planning. Foster a culture of operational excellence, client centricity, and continuous improvement across teams and functions.
Senior Manager – Investment Servicing
We are seeking an experienced and client-focused Senior Manager – Investment Servicing to lead strategic delivery and operational excellence The ideal candidate will bring deep expertise in investor servicing operations, a proven ability to manage large-scale engagements, and a track record of building strong client partnerships. This role demands strategic thinking, hands-on leadership, and a commitment to continuous improvement.
Experience & Credentials
- 12+ years of experience in investor servicing or fund operations, with at least 5 years in a leadership role.
- Strong client management experience with global asset managers, fund administrators, or custodians.
- In-depth understanding of investor servicing processes, regulations, and best practices.
- Proven ability to lead large teams, manage cross-functional stakeholders, and deliver high-quality outcomes.
- Postgraduate degree in Finance, Accounting, or Business Administration; professional certifications (CA, CPA, CFA) preferred.
Roles & Responsibilities
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Operation • Navi Mumbai, Maharashtra, India
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