IOT Support Engineer-2

Description

Provide advanced technical support and maintain knowledge base resources for Flex Future Factory connectors and integration solutions. This role ensures timely issue resolution, continuous improvement of support processes, and effective documentation to enable scalability and efficiency across teams. What a typical day looks like : Technical Support (2nd Level)

• Provide advanced troubleshooting and resolution for escalated incidents related to factory connectors and integration solutions.
• Collaborate with engineering and development teams to address recurring or complex technical issues.
• Monitor system performance, identify root causes, and recommend corrective actions.

Knowledge Management

Customer & Stakeholder Engagement

Process & Continuous Improvement

The experience we’re looking to add to our team :

What you’ll receive for the great work you provide :

BB04

Job Category

ITFlex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on : age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing : . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.