This job offer is not available in your country.

L2 Application Support Engineers

Clover Infotech Private Limitedchennai, India

3 hours ago

Job description

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

Responsibilities also include root cause analysis, management communication and client relationship management in partnership with infrastructure service support team members.

End to end Incident management including investigation and resolution; handover to L3 for any code changes.

Ensure all production changes are made in accordance with life-cycle methodology and risk guidelines.

Make configuration change or apply patch to meet customer requirements or resolve complaints.

Drive product and process quality improvement.

Minimizing customer escalations proactively with proper customer response and updates.

Analysis of issue while escalating to L3 level / SMEs.

Overlook and intervene in compliances

Meeting first response time SLA , using ticketing tool and work with L1 & L3 team and SMEs on the same.

Support Ticket Reduction (Normalized as Average number of tickets per installation).

Create a job alert for this search

Application Support Engineer • chennai, India

Related jobs

Promoted
New!

Linux Application Support Engineer

GoWin Trainingchennai, India

Linux Application Support Engineer.We are looking for a skilled and passionate Linux Application Support Engineer to join our team. In this role, you will help keep our systems running smoothly, sol...Show moreLast updated: 3 hours ago

Promoted
New!

Application Support

Virtusachennai, India

Application Support - CREQ Description.As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling mulitple activities related...Show moreLast updated: 3 hours ago

Promoted

L1 / L2 Application Support Engineer

HEPLChennai

We're Hiring | L1 / L2 Application Support Engineer | Chennai | 24 Years Experience Are you passionate about application support, solving complex issues, and ensur...Show moreLast updated: 30+ days ago

Promoted

ABI Health - Application Support Engineer - Ticketing System

ABI HealthChennai

Role : Application Support Engineer (L2 Support) Location : Chennai Employment Type : Full-time &...Show moreLast updated: 30+ days ago

Promoted

Instrumentation Engineer

Lactalis IndiaChengalpattu, Tamil Nadu, India

The instrumentation engineer is responsible for ensuring the optimal performance, calibration, maintenance, and integration of all instrumentation and control systems in the automated dairy process...Show moreLast updated: 30+ days ago

Promoted
New!

L2 Production Support

Virtusachennai, India

L2 Production Support - CREQ Description T2 / T3 - L2 Application Support Resources required : .IT experience with Level 2 Application Production support, ITIL. Technical Skills - Unix / Linux, Unix scri...Show moreLast updated: 3 hours ago

Promoted

L3 / L4 -Infra Support

Best Infosystems Ltd.Chennai, Tamil Nadu, India

L3 / L4 -Infra Support_Full-Time_Chennai.We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for manag...Show moreLast updated: 16 days ago

Promoted

L4 UC Engineer

Servion Global SolutionsChennai, IN

UC Architecture & Design : Deep understanding of Unified Communications Products like CUCM, CUC, IM & Presence, and Expressways. Deep knowledge of designing and troubleshooting clusters, inter-cluste...Show moreLast updated: 19 days ago

Promoted

Team Member - Technical Services (Electrical)

Saint-Gobain India Private Limited - Glass BusinessSriperumbudur, Tamil Nadu, India

Tech in Electrical Engineering -.Years hands on experience in Plant Engineering.Saint-Gobain India Pvt Ltd – World Glass Complex (WGC), Sriperumbudur-. Our Purpose : MAKING THE WORLD A BETTER HOME.Sa...Show moreLast updated: 8 days ago

Promoted
New!

Application Support Engineer / Application Engineer

HBKchennai, India

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, me...Show moreLast updated: 3 hours ago

Promoted
New!

Application Support Engineer

Presidiochennai, India

Presidio, Where Teamwork and Innovation Shape the Future.At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and ne...Show moreLast updated: 3 hours ago

Promoted

Embedded Linux (BSP / Drivers) Engineer

TekPillar®Chennai, Tamil Nadu, India

Promoted
New!

Flexcube Support (L2)

Clover Infotech Private Limitedchennai, India

Should have 1 -2 years of experience in FCR and FCC Application.Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email.Monitoring of tickets ...Show moreLast updated: 3 hours ago

Promoted
New!

Application Support - Tech Lead

Saaki Argus & Averil Consultingchennai, India

Role : Application Support - Tech Lead.Location : Chennai (Work from Office).Notice Period : Immediate Joiner - 30 Days.Skills : AWS DevOps, PC2, S3, Cloudwatch, EKS, Application support, Networking, O...Show moreLast updated: 3 hours ago

Promoted
New!

Application Support Engineer

Accenturechennai, India

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Electronic Medical Records (EMR).Summary : As an Applicat...Show moreLast updated: 3 hours ago

Promoted
New!

Senior Application Support Engineer

3Pillar Globalchennai, India

At 3Pillar, we focus on providing exceptional support for cutting-edge technologies that revolutionize industries.As a Senior Application Support Engineer, you'll play a crucial role in our dynamic...Show moreLast updated: 3 hours ago

Promoted
New!

L2 Support - ITRS

Virtusachennai, India

L2 Support - ITRS - CREQ Description.We are looking for an experienced Senior Support Engineer to join our team.The successful candidate must have at least 4 to 7 years of experience in ITRS admin...Show moreLast updated: 3 hours ago

Promoted
New!

Professional, Application Support

Fiservchennai, India

Our software engineers at Fiserv bring an open and creative mindset to a global team developing mobile applications, user interfaces and much more to deliver industry-leading financial services tec...Show moreLast updated: 9 hours ago