Associate Technology Support Representative

Why join us

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Role : Associate Technology Support Representative

Location : Bangalore, India

Job Description

The Associate Technology Support Representative is an entry-level position within the Global Technology Support Operations team, responsible for providing Level 1 global technical support to end-users across the MillerKnoll organization. This role focuses on handling basic IT inquiries, troubleshooting technical issues, and ensuring a smooth end-user experience while developing the foundational skills needed to progress within the Technology Support function.

As part of the global support structure, this role acts as a key point of contact for recording, routing, and resolving IT-related incidents and requests. The role operates in a matrix environment, collaborating with local team leads and managers in India, as well as remote technical leads in other regions. This role requires working in shifts that align with 'out of business' hours in the US and includes weekend coverage. You will also be expected to work at the Herman Miller Plant located in Bidadi on a rotational basis.

Key Responsibilities Include :

• Provide initial Level 1 support for IT-related issues and service requests via phone, email, or chat.
• Log, categorize, and document user inquiries accurately in the ticketing system.
• Resolve common hardware, software, and network-related issues following established procedures.
• Assist users with tasks such as password resets, account unlocks, and software installations.
• Escalate complex issues to higher-level support teams or specialists as needed.
• Delivering exceptional customer service by demonstrating empathy, ownership, and accountability in every interaction.
• Follow up with end-users to ensure timely resolution and satisfaction.
• Contribute to and maintain an up-to-date knowledge base by documenting solutions and learnings.
• Participate in training sessions and workshops to build technical and service-oriented skills.
• Collaborate effectively with Business Partners and remote support teams to ensure smooth issue resolution.
• Adhere to Service Level Agreements (SLAs) and ensure incidents are resolved or routed appropriately.
• Share technical knowledge and updates within the team to improve service delivery continuously.

Essential Experience :

To be considered for this position, candidates should possess the following :

Ideal Candidate :

About MillerKnoll

MillerKnoll is an equal opportunity employer committed to diversity and inclusion. We believe our differences make us stronger and enable us to design for the good of humankind.

Who We Hire

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [HIDDEN TEXT].

Skills Required

Microsoft 365, Confluence, Microsoft Office, Jira, ticketing systems