Greytip Software - Associate Manager - Product Support

Title : Associate Manager- Product Support

Justification for Hiring

• The PSP business unit requires continued oversight of customer support quality, ticket handling efficiency, and product adoption.
• With the increased volume of PSP customers and the need to ensure consistent delivery, a dedicated Associate Manager is required to manage existing Team Leaders and drive operational excellence.
• This role helps prevent escalations, improve customer satisfaction, and retain key accounts.

Impact on Department / Organization :

Position Purpose :

Preferred Functional Knowledge (Skills & Tools) :

Key Responsibility (Day to Day Activities) :

Qualification and Experience :

(ref : iimjobs.com)