QBrainX - Senior ServiceNow Developer - ITSM / Service Catalogue / Service Portal Framework

QBrainXPune

23 days ago

Job description

Role Overview :

We're hiring a Senior ServiceNow Developer with strong experience in ITSM, Service Catalog, and Service Portal development.

This is a senior-level position requiring leadership in architecture, design, and implementation of complex ServiceNow solutions.

Ideal for candidates who enjoy solving real-world problems through automation, UX enhancements, and scalable platform architecture.

Key Responsibilities :

Act as the technical architect for ServiceNow implementations, guiding system design, integration approaches, and scalability decisions.
Collaborate with stakeholders to gather and analyze requirements, and architect custom solutions using the ServiceNow platform.

Develop And Configure :

ITSM modules

Service Catalog items

Custom Portals (Service Portal / ESC)

Chatbots and Virtual Agents

Integrate ServiceNow with external systems using REST, SOAP, APIs, and web services.

Conduct performance tuning to ensure high availability and scalability of the ServiceNow environment.

Provide technical leadership, mentoring junior developers and enforcing best practices in coding and design.

Establish governance standards, reusable components, and architectural documentation.

Stay current on ServiceNow updates, new modules, and industry trends to advise on platform improvements.

Requirements :

Bachelor's degree in Computer Science, IT, or a related field.

8+ years of hands-on experience in ServiceNow development, including architecture and solution design.

Expertise In :

ITSM module configuration and customization

Service Catalog & Service Portal development

Virtual Agent / Chatbot setup

Strong scripting experience with JavaScript, Glide, and Jelly.

Proven experience with third-party system integrations via APIs / web services.

Deep knowledge of platform optimization, performance tuning, and governance.

Strong problem-solving and analytical thinking.

Excellent communication skills and ability to interact with both technical and non-technical stakeholders.

Preferred Certifications :

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS)

Certified System Administrator (CSA)

Prior experience in technical leadership / mentorship roles

(ref : hirist.tech)

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