Voice Process Executive

We are hiring for 'Voice Process Executive' for Mnc (It service and BPO Consulting services provider)

Working Location : Chennai

Domain : Bpo- Inbound and Outbound calling

Experience-Fresher To 3 Years

Working Days-

For International Voice Process : 5 days with night shifts (Saturday and sunday off).

For Domestic Voice Process : 6 Days with 1 Fixed Sunday off.

Key Responsibilities : Customer Servicing, Outbound or Inbound Calls Queries handling is required.

Should be comfortable to handle inbound and outbound calls

Coordinating with the concerned teams to maintain the timelines.

Converting our existing user base into leads.

Keeping a Excel track of converted leads.

Providing resolutions to the customer for their issues using multiple tools.

Promoting Pre-Sales or Post- sales.

Collect customer's feedback information and report to management.

Determining the cause of the problem and explaining the best solution to solve the problem.

Knowledge, Skills And Qualification

Fresher or any exp into voice process / Client Servicing

Any Graduation

Good Communication Skills (English is mandatory)

Good Intra- Personal and Leadership skills

Self-motivated, goal oriented, desire to deliver results

Ability to work well under pressure while maintaining high attention to detail.

Excellent in problem solving Decision making

Flexible in working in all shifts as per business requirement Logical analytical thinking

Company details : It is mnc company, a global provider of consulting and managed services, technology, and technical

support, cross channel media and Renewal management to various organizations. With offices in the Brazil, China, Indonesia, Japan, south Korea, Vietnam and India, we creates game- changing customer journeys that help brands grow, across the world and into the future.

Interested Candidates Kindly Reach On

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7053013122

This job is provided by Shine.com

Skills Required

Problem Solving, Customer Servicing, Excel, Decision Making