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Customer Support Specialist – Luxury Jewelry Brand | Remote (WFH)

Customer Support Specialist – Luxury Jewelry Brand | Remote (WFH)

Renaissance JewelLucknow, IN
1 day ago
Job type
  • Remote
Job description

🌟 Customer Support Specialist

📍 Remote | Full-Time | Up to ₹10 LPA | EST Hours

💎 6–10 Years Experience | https : / / renaissancejewel.com /

✨ About Renaissance Jewel

At Renaissance Jewel , we’re redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom necklaces, our pieces are crafted to perfection and built around individual stories. We're not just selling jewelry — we’re curating unforgettable experiences.

As we expand globally, we're building a world-class Customer Support & Sales Team to match our growing clientele. If you’re a relationship-driven professional with a flair for service and sales, this is your chance to shine.

💼 Your Role : Sales &Customer Support Specialist

Are you someone who can turn customer conversations into meaningful relationships? Do you love solving problems while spotting sales opportunities? Join us as a Customer Support Specialist , where you'll combine exceptional service with consultative selling to enhance every customer interaction.

  • 🛠️ What You'll Do
  • 💬 Handle inbound calls & live chats with professionalism and empathy
  • 💎 Guide customers through product info, orders, returns & after-sales care
  • 🚀 Spot and act on upselling opportunities during conversations
  • ✅ Maintain high CSAT and meet SLA targets
  • 🧠 Accurately log all customer interactions via CRM systems
  • 🤝 Collaborate with internal teams (Sales, Logistics, Design) to resolve issues
  • 👥 Mentor junior teammates and help shape a high-performance support culture

What We Are Looking For

  • 🕰️ 6–10 years in a call center or BPO setting (inbound / Outbound & live chat focus)
  • 🌍 Minimum 2 years of handling international clients
  • 🗣️ Impeccable English communication (written & verbal)
  • 🧩 Proficiency in CRM tools, live chat, and ticketing systems
  • ⏰ Comfortable working EST shifts (8 : 30 AM–5 : 30 PM & 12 : 30 AM–9 : 30 AM IST)
  • 💼 Experience in luxury retail, jewelry, or high-end lifestyle is a strong plus
  • 🎓 Graduate degree preferred
  • 💰 Perks And Benefits

  • 💼 Remote-first setup
  • 💸 Competitive pay : Up to ₹10 LPA
  • 📈 Join a fast-growing premium brand
  • 🌍 Work with a global clientele in a dynamic, customer-first environment
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    Customer Support Specialist • Lucknow, IN

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