Customer Success Manager

Company Description

The Learners Hub is dedicated to empowering students to excel in CA and CMA exams through innovative learning experiences. We offer live and recorded classes, quick doubt-solving sessions, weekend crash courses, and a concept-driven approach tailored to individual learning paces. With expert guidance and flexible study methods, we aim to help learners stay on track and stress-free throughout their preparation journey. Our focus is on providing a supportive environment to build confidence and achieve academic success.

Role Description

This is a full-time, on-site role for a Customer Relations Manager located in Palghat. The Customer Relations Manager will be responsible for maintaining and improving client relationships, addressing customer queries and concerns, and ensuring satisfaction through prompt and effective communication. Day-to-day tasks include managing customer calls, handling inquiries, overseeing customer feedback processes, and collaborating with internal teams to ensure service quality. The role requires proactive problem-solving and a commitment to fostering long-term client relationships.