Manager – Operations, Delivery & Compliance

About Talent Toppers

Talent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for

Big 4s, Big 3s, Fortune & Global Enterprises, IT / ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.

Our services span

Permanent & Leadership Hiring, Staff Augmentation, Offshore Development Center, D&I Hiring, RPO, and Implant Services.

Role Overview

We are seeking a

Manager – Operations, Delivery & Compliance

who will strengthen the backbone of our recruitment business. This role is responsible for

monitoring delivery team performance , enforcing

operational discipline , building

scalable processes , ensuring

quality and compliance , and providing

actionable insights

through metrics-driven reporting.

The focus will be on ensuring that

recruitment delivery teams consistently meet client expectations

through

structured metrics, transparent reporting, and continuous improvement.

Key Responsibilities

1. Team Delivery & Performance Metrics

Define and track

delivery KPIs

(e.g., daily submissions, shortlisting ratio, offer-to-join conversion, TAT for CV submissions, candidate quality score).

Monitor

position closure TAT

to ensure roles are filled within client-agreed timelines.

Enforce

CV quality checks

before client submissions to maintain standards.

Oversee

daily work allocation

within delivery teams and managers to ensure balanced workloads and accountability.

Build

performance dashboards

for recruiters, account managers, and delivery teams.

Regularly review team output vs. client SLAs, flagging risks early.

Benchmark team productivity and implement continuous improvement initiatives.

Ensure

client delivery excellence

by monitoring recruiter-to-role allocation, workload balancing, and adherence to timelines.

2. Operations & Process Excellence

Create and implement standardized

recruitment workflows and SOPs .

Streamline operations to reduce inefficiencies and optimize resource utilization.

Work with leadership to design scalable processes for new business lines (executive search, staffing, offshore).

3. Compliance & Quality Control

Ensure compliance with

client contracts, internal controls, and confidentiality requirements .

Conduct

periodic audits

on submissions, candidate communication, and documentation.

Maintain quality standards across all client engagements.

4. Data, Reporting & Insights

Generate

weekly / monthly reports

covering delivery performance, recruiter efficiency, pipeline health, and client satisfaction.

Provide actionable insights to leadership on

where delivery bottlenecks occur and how to fix them .

Support strategic reviews with

data-driven recommendations .

Qualifications & Experience

6–10 years of experience in

operations / process / delivery governance , preferably in

recruitment, staffing, or professional services .

Strong expertise in building and monitoring

delivery metrics and team performance frameworks .

Familiarity with

ATS / CRM tools

and data visualization / reporting platforms.

Exposure to

client SLA management and compliance requirements .

Core Skills

Metrics-driven mindset : ability to define, track, and enforce delivery KPIs.

Operational excellence : skilled at process standardization and workflow optimization.

Analytical & reporting skills : ability to turn data into insights for leadership.

Compliance orientation : rigorous approach to policies, client agreements, and confidentiality.

Stakeholder management : ability to collaborate with delivery teams, account managers, and leadership.