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Process Trainee
ConfidentialMohali, India7 days ago
Job descriptionExcellent communication and interpersonal skills, with the ability to build rapport with clients. Strong organizational skills and attention to detail. Understanding clients requirement and convert potential leads to Sales. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work as needed, to accommodate client schedules. Global Distribution System : : Amadeus / Sabre / Galileo Experience on CRM Tools : : HubSpot / Salesforce / Zoho Communication Etiquettes including telephonic voice modulation, chat and email. Benefits : : Weekly & Monthly Incentives based on targets. Medical Coverage - 4 lacs per annum. Accident Coverage - 5 lacs per annum. Comprehensive Training Programs. Clear Career Development Plan.
As a Process Trainee, this role demands the following but not only limited to :
- Understanding client preferences and provide customized travel solutions, including flights.
- Respond promptly to inbound inquiries via phone, email, and chat from prospective travelers.
- Stay updated on travel trends, destination information, and industry best practices to provide informed recommendations.
- Collaborate with the marketing team to provide feedback on lead quality and customer insights.
- Assist clients with travel documentation, including visas and insurance, as required.
- Proficient in using GDS and CRM.
- Handle post-booking support, addressing changes, cancellations, and customer inquiries to ensure satisfaction.
Behavioral Competencies
Technical Competencies
Interested can share their cv [HIDDEN TEXT].
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Skills Required
Salesforce, CRM Tools, Galileo, Global Distribution System, Sabre, Zoho, Hubspot, Amadeus
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Trainee • Mohali, India
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