Account Manager

cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude Demonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management Uses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met Engages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support Confidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations Thoroughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact Maintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents voice of the Seller internally Help develop internal communication and participates in the development of internal communication on key process changes and provides contribution on translations and content reviewsA day in the lifeA day in the life AHS Specialist provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases. They make the determination if a Seller should be enforced or reinstated. About the teamhttps : / / w.Amazon.Com / bin / view / Account_Health_Support / QUALIFICAÇÕES BÁSICAS- Experience with Microsoft Office products and applications- Speak, write, and read fluently in English- Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays- Experience in payments or e-commerce- Ability to maintain high levels of confidentiality and data security standardsQUALIFICAÇÕES PREFERÍVEIS- 1+ years of customer service experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.Jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.