Service Desk

TCS Hiring for Service Desk

Experience Range : 06 To 08 years

Job Location : Mumbai, India

JOB DESCRIPTION

• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.
• Accountable to answer customer requests and assisting customer either by email / chat or over the phone.
• Should be flexible for voice support.
• Ability to understand customer issue and troubleshoot to resolve it as an FCR.
• Must be a strong cross-team collaborator.
• Requires the ability to thrive in a demanding, fast paced 24
• 365 operations support environment.
• Basic knowledge about Systems, backup and Network.
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.

Technical Skills :

Technical Competencies

Process Competencies

Minimum Qualification :

15 years of full-time education