Customer Success Officer

About the Role :

We are looking for a dynamic and empathetic Patient Engagement Manager / Customer Success Officer with a background in Bachelor of Dental Surgery (BDS) to lead our patient interaction and engagement initiatives. The role involves building strong relationships with patients, ensuring seamless communication, and driving high-quality patient experience.

Key Responsibilities :

Resolve customer queries related to dental products or services with strong clinical understanding

Act as a liaison between dentists / customers and the internal product team

Identify upselling and cross-selling opportunities based on customer usage patterns

Conduct regular follow-ups to ensure high levels of customer satisfaction

Create and maintain documentation for customer support cases

Requirements :

BDS (Bachelor of Dental Surgery) degree is mandatory.

Strong communication and interpersonal skills.

Empathetic, patient-focused, and detail-oriented.

Ability to manage multiple cases and ensure timely follow-ups.

Prior experience in patient care, dental consultation, or healthcare management is preferred.

Proficiency in MS Office / CRM tools will be an advantage.

What We Offer :

Opportunity to work closely with leading dental professionals.

Patient-focused, collaborative work environment.

Competitive salary package with growth opportunities.