Customer Success Manager 12 PM - 9 PM Pacific

We are seeking an experienced and customer-focused Customer Success Manager to lead our customer service team in the solar energy sector. The ideal candidate will ensure our customers have a seamless experience from installation to long-term service, helping build trust and loyalty in our renewable energy solutions.

Key Responsibilities :

• Lead and manage the customer service team, ensuring prompt and professional support.
• Enhance the customer journey by providing guidance and resolving escalations.
• Monitor customer satisfaction, retention, and service quality metrics.
• Collaborate with operations, sales, and technical teams to address customer concerns.
• Develop strategies to improve customer engagement and long-term relationships.
• Educate customers on solar solutions, processes, and post-installation support

Requirements

Requirements :

Benefits

Opportunity to lead customer success in a growing solar company.

Growth-oriented and supportive work environment.

Chance to contribute to a sustainable future through renewable energy.

Skills Required

Customer Success, Leadership, Customer Service, Account Management, Communication, Problem-solving