Area Operations Head - Ahmedabad

Position Overview :

The Area Operations Head will be responsible for ensuring timely, efficient, and profitable delivery of shipments across the assigned area. This role requires strong leadership to manage service centers, PUD / DC operations, and fleet utilization, while driving operational excellence, cost optimization, and customer satisfaction. Job Purpose :

To lead and oversee end-to-end operations in the area, ensuring service quality, adherence to SOPs, expansion into new markets, and compliance with financial and regulatory guidelines, while building high-performing teams to achieve business objectives. Key Roles & Responsibilities :

• Financial Management & Cost Control
• Partner with the Area Head to develop annual budgets for the area.
• Ensure adherence to approved capital and operational expenditure limits.
• Monitor and analyze key cost metrics, including Operating Cost per Movement (OCPM) and Operating Cost per Kilogram (OCPK), implementing corrective measures as needed.
• Identify opportunities for cost optimization without compromising service quality.
• Service Delivery & Operational Excellence
• Ensure timely, accurate, and profitable delivery of shipments in line with contractual service standards.
• Oversee the performance and efficiency of all Service Centers and PUD Centers within the area.
• Drive key operational metrics such as on-time delivery, adherence to transit times, reduction in RTOs, and SOP compliance.
• Implement execution excellence initiatives to enhance process accuracy and reduce operational deviations.
• Maintain strict adherence to shipment safety and security protocols.
• Network Expansion & Infrastructure Development
• Support reach enhancement initiatives including expansion into Tier 2 / Tier 3 cities and development of RSPs.
• Assess infrastructure requirements against business growth targets and prepare CAPEX or capacity expansion proposals.
• Coordinate with relevant teams for timely approvals and implementation of infrastructure projects.
• Capability Building & Training
• Facilitate the planning and delivery of functional training programs for Service Centre and PUD operations teams.
• Promote a culture of continuous improvement by upskilling employees in operational best practices and emerging technologies.
• Fleet & Resource Optimization
• Ensure optimal productivity and utilization of feeder and milk-run fleets across the area.
• Monitor fleet deployment efficiency to reduce idle time and improve cost efficiency.
• People Leadership & Performance Management
• Provide clear direction, guidance, and support to area team members to enable high performance.
• Monitor team performance regularly, recognizing and rewarding high achievers.
• Mentor, coach, and develop team members to strengthen capabilities and maintain a strong succession pipeline. Qualifications & Experience :

Education :

Experience

Skills & Capabilities :

Core Technical Skills :

Behavioural Competencies :

Key Performance Indicators (KPIs)

1 Optimize costs in the area

2 Reach enhancement

3 Service quality & excellence

4 Shipment security

5 Regulatory compliance

Skills Required

Logistics Operations, Cost Optimization, Fleet Management