Zonal Head

Job Description : Zonal Head :

Are you excited about the transformative power of e-commerce in changing the landscape of grocery retail in

India bigbasket is creating milestones in the online grocery market and has recently re-hauled its supply

chains across cities to fulfil all customer orders faster. The company's operations have expanded to 100+ cities

in India. bigbasket has ventured into 10-min delivery service through bbnow and is one of the fastest-growing

quick commerce delivery options. bigbasket is also expending its offline presence with its fresho stores and

Supermart supermarkets.

The Zonal Head plays a critical role in driving bigbasket's growth and success within a designated zone,

overseeing end-to-end operations across multiple clusters. This leadership position demands a strong blend of

strategic thinking, operational expertise, and people management skills to achieve ambitious targets, ensure

customer satisfaction, and maximize profitability.

What is expected from this role

Key Responsibilities :

 Zone Leadership and P&L Management :

o Lead a team of 700 -1200 employees (blue and white collared) across various departments

(operations, marketing and sales).

o Manage a zone comprising of 2-3 Clusters, with a monthly revenue exceeding ₹15 Crore,

ensuring profitability and financial accountability.

o Develop and implement a comprehensive zone-specific business plan aligned with

bigbasket's overall strategy, focusing on growth, market share expansion, and cost

optimization.

o Monitor and analyze key performance indicators (KPIs), including on-time delivery, fill rate,

in-basket-not-delivered (IBND), manpower, productivity, and customer satisfaction metrics

 Strategic Growth and Operations :

o Plan and execute business expansion within the assigned zone, including manpower

budgeting and resource allocation.

o Drive brand visibility and awareness to increase market share within the zone.

o Contribute to the strategic direction of the operations structure for enhanced operational

efficiency and customer service.

o Oversee smooth operation across multiple stores within various clusters, ensuring inventory

management, stock control, and customer order fulfillment.

 People Management and Development :

o Lead, coach, and develop the team, including Cluster Managers, to achieve individual and

group targets while fostering a collaborative and high-performing environment.

o Implement training and development programs to continuously improve employee

capabilities and drive operational excellence.

Who are we looking for

 Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).

 Minimum 12 years of experience in a leadership role within the FMCG, retail, or e-commerce industry.

 Proven track record of achieving business growth, and managing P&L effectively.

 Strong analytical and problem-solving skills.

 Excellent communication, interpersonal, and negotiation skills.

•  Ability to lead and motivate a diverse and large team.

Skills Required

Customer Order Fulfillment