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Associate / Senior Associate - Operations

Associate / Senior Associate - Operations

ConfidentialMumbai
30+ days ago
Job description
  • Answer incoming calls / Chats and respond to customer queries Research and resolve customer issues using the tools and applications provided Attention to detail and accuracy
  • Ability to communicate clearly, concisely and effectively Maintain expected Quality Targets Must ensure the Average
  • Handling Time, Average Speed of Answer and Answer Rate targets are met Meet internal Production,
  • Utilization and Productivity target.
  • Graduate fresher s or HSC with minimum 6 months experience Proficient in computer applications
  • Knowledge of customer service practices
  • Excellent listening, verbal and written communication skills Good logical, analytical and problem solving abilities.

    • Skills Required

    Customer Service, Research

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    Associate Operation • Mumbai

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