Support Specialist I

ModMed is hiring a driven  Support Specialist I  to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role :

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
• Provide consistent, professional, and high-quality client support to our client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help resolve issues.
• Replicate and document issues for further escalation.

Skills & Requirements :

Skills Required

Service Delivery, Client Satisfaction, Client Support, Customer Service