Vision Plus Support

Role Summary

The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,

triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job

monitoring, incident handling, and coordination with L2 / L3 teams for escalations.

Key Responsibilities

• Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
• Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
• Handle initial triage of incidents and user tickets.
• Provide quick fixes and workarounds for known issues.
• Maintain SOP documentation and knowledge base for recurring issues.
• Escalate unresolved or complex problems to L2 / L3 teams.
• Coordinate with development, infrastructure, and vendor teams.
• Support monthly release deployments and patching activities.
• Prepare RCA and incident reports.
• Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
• Assist with routine tasks such as password resets, account unlocks, and basic configuration

changes.

Required Skills & Experience

Skills Required

VisionPLUS