Customer Support Specialist

About the Job : We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. This role serves as the primary point of contact for both Supply Clients (Hotels) and Demand Clients (Travel Partners), providing exceptional support across all products. The successful candidate will be responsible for investigating and resolving customer inquiries, ensuring a high level of client satisfaction, and contributing to company growth through proactive customer service.

Key Responsibilities :

• Develop a deep understanding of our products, features, and unique selling points to provide informed support.
• Respond promptly to customer inquiries via email and phone, addressing questions and resolving issues related to products.
• Analyze customer concerns by gathering relevant information and diagnosing the root cause of issues.
• Generate and manage customized reports for clients, providing insights into performance metrics and other key data.
• Maintain a high level of professionalism and a positive demeanor when interacting with clients, ensuring their needs are met with care and efficiency.
• Take ownership of ad hoc projects that contribute to client satisfaction and the continuous improvement of company offerings.
• Stay up-to-date on system changes, new features, and product updates to provide the most relevant and accurate information to clients.

Qualifications :

Skills Required

Microsoft Excel